Return Policy

Standard terms

Wizid stands behind its line of wristband, identification and promotional products. We recommend that you request samples from us prior to purchase if you are not sure how well any given product will perform for your individual circumstances. We can only recommend a product for a particular purpose, however it is your responsibility to choose the right product for your requirements.

All returns require a Return Authorisation Number, which you can receive by contacting any of our sales representatives. Please make sure you obtain a Return Authorisation Number by contacting our office via email or phone within 10 days of merchandise receipt. THIS IS REQUIRED! You should receive a reply within 24 hours. Products returned without proper authorisation and marking (Return Authorisation Number clearly noted on package) will be rejected by our Shipping Department. Any returns after 10 days will be subject to a 20% restocking fee. This fee will apply to all returned items in acceptable condition.

Only items in acceptable condition may be returned. No refunds or exchanges are available. Custom orders are not returnable except for reason of defect. In such case, we must be notified within 10 days of delivery. No imprinting or previously approved artwork items will be accepted as returns.

All merchandise MUST be in its original, new condition. Please do not dispose of the receipt or shipping box until you are satisfied with your purchase.

We go to every extreme to ship your order on time. However, there are times that due to weather or other conditions your order may be delayed. We are not responsible for delays beyond our control, however we will try in any way within our means to rectify the problem. Please do not request a refund on your order if it arrives late due to these conditions. Please allow 10 days (for Australia wide) and 14 days (International) delivery of your order if unprinted wristbands are purchased. Wizid also does not refund shipping charges on returned items.

If you are not happy with our products, please contact us immediately.We must receive written notification of your dissatisfaction within 10 days of Ship Date. Remember, our return policy does not apply to custom imprinted product except for reasons of defective manufacturing.

In any case of defect in product manufacture, you must return defective product and any un-used products to us included in that box or package. We cannot issue you credit if you do not send us examples of defect and any un-used product.

Please check your shipment carefully. We value your business!

Claims and returns

Upon receipt of shipment, if anything is missing or damaged, you must hold the packing material and carton until the freight claim is settled. Claims for concealed damage must be made to the freight carrier within 48 hours of delivery. Concealed shortages must be reported within 7 days of delivery. No claims for concealed shortages and/ or damages will be allowed unless reported to our office within 7 days of delivery. If FedEx, Star Track or your preferred carrier shipped your order please notify their local office. If shipped Parcel Post, please notify your local post office.

NOTE: MERCHANDISE CANNOT BE RETURNED UNLESS OUR OFFICE HAS GRANTED AUTHORISATION. AND WE ALSO HAVE A NO EXCHANGE NON-REFUND PRODUCT POLICY.

How to package a return

Once your return has been authorised we will advise the best method of returning the goods to us and we will provide delivery address details.

We must receive products back in a resaleable condition. If a product is sent to us and damaged during delivery, the customer is responsible for the loss or damage of the product. We have several suggestions to ensure safe delivery.

Pack the product properly. Our products are wrapped in paper, plastic or cardboard to keep them safe during shipping. Please rewrap the products. Insure your packages. All courier companies offer insurance. If a shipment is lost or damaged, the courier company may pay for it. Wizid cannot file a claim for a package it did not send. The customer is responsible for filing a damage claim for the package they sent.

Please keep a receipt of the shipment. If the package is lost, you need the receipt to file a claim with the courier company.

Shortage or wrong item

If we made a mistake and sent you the wrong items, we will send you the right item and arrange to have the wrong one sent back at our cost. Please call Wizid office for immediate service.